CSharpExplore ("we", "our", "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and process information when you use the CSharpExplore platform.

Controller: TECH HAVEN LIMITED

Reg. No: 14287322

Address: 72 Halliwick Road, London, N10 1AB, United Kingdom

Contact: [email protected]

Account data:

• Email
• Password hash

Profile and progress data:

• XP amount and rank
• Completed tasks and attempts
• Trail tokens balance and history (purchases and usage)
• Survey answer ("Your C# level")

Payment data:

• Payment intent ID
• Amount and selected package
• Payment status

We do not store card numbers or sensitive payment details.

Technical data:

• IP address
• Browser, device type, operating system
• Logs (errors and runtime logs from code execution)
• Cookies (essential and optional analytics)

Support data:

• Name and email
• Message content and topic
• Attachments (if provided)

User-generated code:

• Code written in the editor
• Test results, logs, and build outputs
• Diagnostic metadata (compiler and runtime errors)

Code is used solely for task verification and progress tracking.

We process your data to:

• create and manage your account;
• authenticate access and secure sessions;
• provide access to Task Trails and run code in a secure sandbox;
• track XP, ranks, progress, and token balance;
• process payments and display purchase history;
• send system emails (verification codes, password resets, receipts, and account-related notifications);
• provide support and respond to inquiries;
• maintain platform security and prevent abuse;
• improve performance, analytics, and stability.

We do not sell your personal data.

We may share limited data with trusted third parties:

• payment processors (for transaction processing);
• hosting providers and infrastructure services;
• analytics and security providers;
• legal authorities where required by law.

All subprocessors operate under GDPR-compliant safeguards, including Standard Contractual Clauses (SCCs) where applicable.

• Account and progress data: retained while your account is active;
• Deleted accounts: data is deleted or anonymized within a reasonable timeframe;
• Payment records: retained for up to 7 years to comply with legal obligations;
• Technical logs: retained for 30 to 90 days;
• Support communications: retained for up to 24 months unless deletion is requested.

We implement appropriate technical and organizational measures, including:

• TLS 1.3 encryption in transit;
• secure password hashing;
• role-based access controls;
• system monitoring and security audits;
• isolated execution environments for running user code.

You have the right to:

• access your personal data;
• request correction or deletion;
• restrict or object to processing;
• request data portability;
• withdraw consent (for analytics cookies);
• request account deletion.

To exercise your rights, contact: [email protected]

You also have the right to lodge a complaint with your local Data Protection Authority.

The Service is intended for users aged 18 and over.

We do not knowingly collect personal data from minors.

If you believe a minor has created an account, please contact us for removal.

We use:

• Essential cookies - required for login, session management, and security;
• Analytics cookies - used only with your consent via the cookie banner.

You can manage or disable cookies in your browser settings, but some features may not function properly.

Where personal data is transferred outside your region, we rely on legally approved mechanisms such as Standard Contractual Clauses (SCCs).

We may update this Privacy Policy from time to time.

The latest version will always be available at:

csharpexplore.com/privacy

CSharpExplore

[email protected]

72 Halliwick Road, London, N10 1AB, United Kingdom

©csharpexplore.com 2026. All rights reserved.