CSharpExplore ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with applicable data protection laws, including the UK GDPR.

Controller: TECH HAVEN LIMITED

Registration No: 14287322

Address: 72 Halliwick Road, London, N10 1AB, United Kingdom

Email: [email protected]

We may collect and process the following categories of personal data:

Account Data: email address, password (securely hashed)

Profile & Progress Data: XP, rank, completed tasks, attempts, Trail tokens balance and usage history, survey responses (e.g., skill level)

Payment Metadata: transaction ID, payment intent ID, amount, selected package, payment status (no card details stored)

Technical Data: IP address, browser type, device information, operating system, system logs

Support Data: name, email address, message content, attachments (if provided)

User-Generated Code: code submitted within the platform, execution results, logs, and diagnostic data (used solely for evaluation and progress tracking)

Cookies Data: essential cookies and optional analytics/marketing cookies (subject to consent)

We process your personal data to:

• Provide and maintain the Service
• Create and secure user accounts
• Authenticate sessions and manage access
• Execute and evaluate user-submitted code in a secure environment
• Track progress, XP, ranks, and token balances
• Process payments and maintain transaction records
• Send system-related communications (account notifications, receipts, security alerts)
• Provide customer support and respond to inquiries
• Maintain security, prevent fraud, and detect abuse
• Improve performance and functionality through aggregated and anonymized analytics

We do not sell or rent your personal data.

We do not use your data for automated decision-making that produces legal or similarly significant effects.

We process personal data based on:

• Contractual necessity – to provide the Service
• Legal obligations – accounting and regulatory compliance
• Legitimate interests – service improvement, fraud prevention, and security
• Consent – for optional cookies and analytics

We may share your data with:

• Payment service providers (PCI-DSS compliant)
• Hosting, infrastructure, analytics, and security providers
• Legal and regulatory authorities when required by law

We do not sell or rent personal data to third parties.

Where data is transferred outside the UK/EU, appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.

• Account and progress data: retained until account deletion
• Deleted accounts: data is deleted or anonymized within a reasonable timeframe
• Payment records: retained for up to 7 years (legal requirement)
• Technical logs: retained for 30–90 days
• Support communications: retained as necessary to resolve requests

Under applicable data protection laws, you have the right to:

• Access your personal data
• Request correction or deletion
• Request restriction of processing
• Object to processing
• Request data portability
• Withdraw consent at any time (where applicable)

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe that your data protection rights have been violated.

To exercise your rights, contact: [email protected]

We implement appropriate technical and organizational measures, including:

• Encryption in transit (TLS 1.3) and at rest
• Secure password hashing and salting
• Role-based access control
• System monitoring and security audits
• Isolated execution environments for user-submitted code

The Service is intended for users aged 18 and older.

We do not knowingly collect personal data from children.

Essential cookies are required for the operation of the Service.

Optional analytics and marketing cookies are used only with your explicit consent.

For more details, please refer to our Cookie Policy.

We may update this Privacy Policy from time to time.

The latest version will always be available at:

https://csharpexplore.com/privacy

csharpexplore.com

TECH HAVEN LIMITED

72 Halliwick Road, London, N10 1AB, United Kingdom

[email protected]